Privacy Policy | Eurosynapse

1. Data Controller

Eurosynapse S.L. ("Eurosynapse", "we", "us" or "our"), with registered offices in Paris, France, is the data controller responsible for the processing of your personal data as described in this Privacy Policy.

Contact email for data protection inquiries: [email protected]

2. Personal Data We Collect

We collect personal data that you voluntarily provide through our contact form and other interactions with our website:

Contact form: First name, last name, email address, company name and message content.
Automatically collected data: IP address, browser type, operating system, pages visited, date and time of access, and referring URL (only when analytics cookies are accepted).
Cookies: See our Cookie Policy for full details.

3. Purpose and Legal Basis

We process your personal data for the following purposes:

Responding to inquiries (legal basis: legitimate interest / pre-contractual measures), to process and reply to your contact form submissions.
Website analytics (legal basis: consent), to understand how visitors use our website and improve our services. Only active when you consent to analytics cookies.
Marketing communications (legal basis: consent), only if you explicitly opt-in. You can withdraw consent at any time.
Legal obligations (legal basis: legal obligation), to comply with applicable laws, regulations and legal processes.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Contact form submissions: 24 months from the date of inquiry.
Analytics data: 14 months (aggregated and anonymized where possible).
Cookie consent preferences: 12 months.

5. Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

Email service providers: to deliver contact form messages via SMTP (data processed in the EU).
Analytics providers: only if you consent to analytics cookies (e.g., Google Analytics, with IP anonymization enabled).
Legal authorities: when required by law or legal process.

If any data transfer occurs outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your personal data ("right to be forgotten").
Right to restriction: request that we limit the processing of your data.
Right to data portability: receive your data in a structured, machine-readable format.
Right to object: object to processing based on legitimate interest.
Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These include encrypted data transmission (TLS/SSL), access controls and regular security assessments.

8. Children's Privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Supervisory Authority

If you believe that our processing of your personal data violates the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.